Frequently Asked Questions
What areas do you serve?
We primarily serve families in Atlanta, Georgia, and surrounding areas (Metro Atlanta areas).
How are your caregivers vetted?
As a requirement each of our caregivers must be at least 18 years old, has prior experience in childcare or is currently studying to become a childcare professional. Our caregivers undergo thorough background checks, including criminal records, agency interview, reference checks, and sex offender registry screenings. Additionally, they complete CPR, First Aid, AED, and childcare training before joining us in caring for your children.
What are your rates for services?
With our Monthly or Annual Memebership Subcription, you will be charged a $25 hourly rate for sitting services. Without a memebership plan, you will be charged a $30 hourly rate for sitting services. Click Here for detailed pricing of our Memberships. Also we never charge a booking fee!
What Is Considered Overnight Care?
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Definition:
- Overnight care is any booking that begins in the evening and ends at 6:00 AM or later.
- Bookings ending before 6:00 AM are not considered overnight care and are charged at the standard hourly rate for the entire duration.
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Examples:
- Overnight Care: 8:00 PM–6:00 AM (or later, e.g., 7:00 AM).
- Not Overnight Care: 8:00 PM–5:00 AM (or earlier, e.g., 4:00 AM, 3:00 AM).
What are wake & sleep hours?
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Wake Hours
- Wake Hours refer to the time when the sitter is actively engaged in caring for your children. These hours are billed at the standard hourly rate.
- Wake Hours Include:
- Any time before 10:00 PM (e.g., dinner, playtime, bedtime routines).
- Any time after 6:00 AM (e.g., morning routines, preparing for school).
Sleep Hours
- Sleep Hours are defined as the time between 10:00 PM and 6:00 AM when the sitter can rest while remaining available for emergencies or light monitoring. Sleep hours are billed as a flat fee.
Note: If you’d like your sitter’s overnight care to be fully wakeful, let us know when booking, and we’ll accommodate your request.
What happens if my child wakes up during sleep hours?
Sitters will attend to the child as needed during sleep hours. If continuous wakeful care is required, the standard hourly rate applies.