Client Terms and Conditions

 

Introduction

Welcome to Joy’s Sitters LLC. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Accessing our services constitutes acceptance of these terms. If you do not agree with any part of these terms, please refrain from using our services.

Services Provided

Joy’s Sitters LLC offers on-demand babysitting services tailored to meet family needs. While we make every effort to accommodate specific requests from clients, we do not guarantee that any particular sitter or nanny will be available for each booking.

Eligibility

You must be at least 18 years old to use our services. By utilizing our services, you confirm that you meet this age requirement.

User Accounts

To access certain features, you may be required to create an account with us. You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account. Please notify us immediately of any unauthorized use of your account.

Payment Terms

All prices are listed in USD and are subject to change. Payment is required at the time of booking. Accepted forms of payment include credit card. You agree to provide accurate payment information and authorize us to charge you for services rendered.

Refund and Cancellation Policy

  • Standard Bookings:

    • Cancel 24 hours or more before scheduled start time: full refund.
    • Cancel less than 24 hours before the scheduled start time: Charged 50% of total booking.
    • Cancel 1 hour or less before scheduled start time or No Call/No Show: Charged 100% of total booking.
    • If your sitter cancels and Joy's Sitters can't provide another sitter for you at least 30 minutes before the scheduled start time a full refund will be issued.

  • Memberships: All memberships are non-refundable. Members may cancel their membership at any time, and upon cancellation, all membership benefits will cease immediately. 

Note: Cancellations must be communicated via online account, APP, or customer service line.

Intellectual Property

All content on our website and within our services, including text, graphics, logos, and images, is the property of Joy’s Sitters LLC and is protected by copyright and intellectual property laws.

Limitation of Liability

To the fullest extent permitted by law, Joy’s Sitters LLC shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services. Joy’s Sitters LLC is not responsible for any misconduct, negligence, or issues caused by the babysitter/nanny. You acknowledge that Joy’s Sitters LLC disclaims liability for any actions or omissions by the sitter/nanny and agree to hold Joy’s Sitters LLC harmless from any claims, damages, or liabilities arising from the sitter’s conduct.

Indemnification

You agree to indemnify and hold Joy’s Sitters LLC harmless from any claims, losses, liabilities, or expenses arising from your use of our services or violation of these terms.

Confidentiality

Joy’s Sitters LLC is committed to protecting your personal information, which will be used solely for providing services and will not be sold to third parties. Additionally, any information you obtain about our sitters may only be used for contacting the sitter while they are providing care for your child(ren) and must remain confidential.

Modifications to Terms

Joy’s Sitters LLC reserves the right to modify these terms at any time. Changes will be posted on our website, and you will be notified by email. Continued use of our services after such changes constitutes acceptance of the new terms.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Georgia. Any disputes arising from this Agreement will be subject to the exclusive jurisdiction of the courts in Atlanta, Georgia.

Contact Information

For questions about these terms, please contact us at christina@joyssitters.com or (404) 626-0546.